NetMuteNetMute support
Most problems have a short answer. Pick yours below: each one leads to the guide or answer that solves it. If none fits, write to me directly.
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Common problems
The filter is not active
NetMute shows no apps, or the filter status is not Active. Usually the permission in System Settings is missing.
See the answerA site or app stopped working
Find out whether NetMute is blocking it, and which rule is behind it.
See the answerPro is not unlocked
Restore your purchase with the same Apple Account you bought it with.
See the answerYou use a VPN or DNS service
A VPN or a custom DNS service can affect what gets filtered. Check that blocking still works with your setup.
Read the guideThe Wi-Fi login page does not appear
Hotel, train, café: when the network's sign-in page will not open.
Read the articleRemove NetMute completely
Delete the app and its network filter cleanly, with nothing left behind.
See the answer
Troubleshooting
Frequently Asked Questions
Contact me
Jonas Höttler · Developer of NetMute, Munich
NetMute is a one-person project. Your mail comes to me, with no support team in between, nobody triaging it before I see it. I read every message myself and answer as fast as I can.