Pro free for a week: code NETMUTE
NetMute

Two ways to get NetMute

Both are free to download and contain the same features. They differ in how you buy Pro.

Mac App Store

The simple route

  • Pro is bought in the app with your Apple Account
  • No licence key to keep
  • Apple handles payment and refunds
Open the App Store

Direct download

Version 2.3.10 · 13 MB

  • Invoice with VAT ID, ready for expenses
  • 5- and 10-seat licences for teams
  • Unlocked with a licence key
Download the .dmg

The direct build is signed with a Developer ID, notarised by Apple and updates itself. Pro does not carry over between the two: a licence key works only in the direct build, an App Store purchase only in the App Store version.

Privacy Policy

Responsible Entity

Balane GmbH
Balanstraße 84
81541 München, Deutschland
E-Mail: contact@balane.tech
Managing Director: Jonas David Höttler

General Information

The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data includes all data that can personally identify you.

SSL/TLS Encryption

This site uses SSL or TLS encryption for security reasons. You can recognize an encrypted connection by the fact that the address bar of the browser switches from "http://" to "https://" and by the padlock symbol.

Webfonts

This website uses the fonts "Inter" (Google Fonts) and "Geist" and "Geist Mono" (Vercel). All fonts are served from our own server. No connection to Google servers is made.

Server Log Files & Hosting

Hosting Provider

Vercel Inc.
440 N Barranca Ave #4133
Covina, CA 91723, USA

Data Processing

Technical information is automatically collected each time you access our website: IP address, date and time of access, requested files and URLs, referrer URL, as well as browser and operating system information.

Purpose of Processing

Technical provision of the website, ensuring system security, and optimizing the internet service.

Legal Basis

Art. 6 para. 1 lit. f GDPR (legitimate interest in proper functioning and security of the website).

Storage Duration

Data is deleted as soon as it is no longer necessary for the purpose of collection, usually within 7-30 days.

Transfer to Third Countries

Vercel operates servers worldwide, including US locations. Data transfer is based on the EU-US Data Privacy Framework (Art. 45 GDPR). A data processing agreement according to Art. 28 GDPR exists. More information: https://vercel.com/legal/privacy-policy

Web Analytics (Umami)

We use Umami, a cookie-free open-source analytics tool. No cookies are set and no information is stored on or read from your device.

Collected Data

Page views, time on page, referrer, language, device type and country. Clicks on download and purchase buttons are counted through our redirects under /go/: our server sends the destination, the page you came from, language, IP address and user agent to Umami. Umami uses the IP address and user agent only to compute an anonymous session identifier that changes regularly, and does not store the IP address. We cannot identify individual visitors.

Cookies & Tracking

Completely cookie-free and GDPR-compliant. No cookies, no fingerprinting.

Hosting

We run Umami ourselves on servers of the US provider Railway, data centre location EU. The data is not shared with third parties.

Legal Basis

Art. 6(1)(f) GDPR (legitimate interest in analysing and improving our website). As no information is stored on or read from your device, we do not ask for consent for this.

Session recording with OpenReplay (self-hosted)

We use OpenReplay, an open-source session recording and analytics tool (https://openreplay.com), to understand how visitors use our site. OpenReplay runs exclusively on our own servers in the Federal Republic of Germany at Hetzner Online GmbH, Industriestraße 25, 91710 Gunzenhausen, at the address replay.balane.tech. No data is transmitted to OpenReplay, Inc. or any other third party. A data processing agreement under Art. 28 GDPR is in place with Hetzner.

Purpose

Analysis of usage behaviour, error diagnosis, and usability improvement of our website.

Data processed

Page interactions (clicks, mouse movement, scrolling), DOM changes, visited pages, time on page, console and error messages, device metadata (user agent, viewport, language, timezone, operating system) and the IP address in truncated form. Form input is completely ignored and never reaches our servers.

Legal basis

Art. 6(1)(a) GDPR (consent) in conjunction with § 25(1) TDDDG. Recording only takes place after your explicit consent, which you can give via our consent banner.

Retention

Session recordings are automatically deleted after 90 days at the latest.

Right to withdraw

You may withdraw your consent at any time with future effect. To do so, open the "Privacy settings" link in the footer and disable the session recording. The lawfulness of processing prior to withdrawal remains unaffected.

Purchases through Lemon Squeezy

When you buy NetMute Pro directly on our website, we send you to the Lemon Squeezy checkout (balane.lemonsqueezy.com). Lemon Squeezy, LLC (USA) is the seller (merchant of record) and processes your payment and billing data as its own controller: https://www.lemonsqueezy.com/privacy

Data we receive

Lemon Squeezy passes us your name, email address, country, the tier you bought, the order number and the license key, but no payment details. We use them to manage your license and to help with questions about your purchase. Our website also fetches current prices from Lemon Squeezy; no data about you is sent in that request.

Legal basis

Art. 6(1)(b) GDPR (performance of a contract).

Retention

We keep order data for as long as statutory retention periods require (usually up to 10 years).

Email Contact

If you contact us by email, the data you provide (email address, name, information) will be stored to process your request.

Purpose

Processing inquiries and communication.

Legal Basis

Art. 6 para. 1 lit. f GDPR (interest in response) or Art. 6 para. 1 lit. b GDPR (contract initiation).

Storage Duration

Data is deleted after the request is completed unless legal retention obligations exist.

Support System

Support inquiries via email are processed through our ticket system.

Collected Data

Name, email address, subject, message, chat history, timestamp, ticket number.

Purpose

Processing support inquiries, problem tracking, communication.

Legal Basis

Art. 6 para. 1 lit. b GDPR (performance of a contract) or Art. 6 para. 1 lit. f GDPR (legitimate interest).

System Used

Zammad, a self-hosted open-source support ticket system.

Hosting Location

Zammad is hosted on our own servers at Hetzner Online GmbH in Germany. No data transfer outside the EU occurs.

Storage Duration

Support tickets are retained for a reasonable period after completion for follow-up inquiries. Deletion occurs when retention obligations end.

Rights of Data Subjects

You have the following rights regarding your personal data:

  • Right of Access (Art. 15 GDPR): You have the right to request information about the personal data we process.
  • Right to Rectification (Art. 16 GDPR): You have the right to request the immediate correction of incorrect or incomplete data.
  • Right to Erasure (Art. 17 GDPR): You have the right to request the deletion of your data, provided that processing is not necessary for exercising the right to freedom of expression, compliance with legal obligations, or assertion of legal claims.
  • Right to Restriction (Art. 18 GDPR): You have the right to request restriction of processing.
  • Right to Data Portability (Art. 20 GDPR): You have the right to receive your data in a structured, common, and machine-readable format.
  • Right to Withdraw Consent (Art. 7 para. 3 GDPR): If processing is based on consent, you can withdraw it at any time.
  • Right to Complain (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority.

Right to Object (Art. 21 GDPR)

You have the right to object at any time to the processing of your personal data based on Art. 6 para. 1 lit. f GDPR (balance of interests). When you object, your data will no longer be processed unless there are compelling legitimate grounds for processing. Contact for objection: contact@balane.tech

Competent Supervisory Authority

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18
91522 Ansbach, Deutschland
Telefon: +49 (0) 981 180093-0
E-Mail: poststelle@lda.bayern.de
Website: www.lda.bayern.de

Changes to This Privacy Policy

We reserve the right to adapt this privacy policy to comply with current legal requirements or to implement changes to our services. The new privacy policy applies on your next visit.

Last updated: 20 October 2026